Job Title   Revenue and Collections Manager
Reference Number   SSID-A5YEFR
 Start Date   0 week(s)
Location  
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   0.00 ()  per annum
Category   Telebusiness
Detailed Description   Revenue and Collections Manager To 60K Basic This is a great opportunity for an experienced Collections and Revenue Manager to build a really World Class operation. We're really looking for someone who can work at a senior level and develop the strategy for Billing/Revenue and Collections as well someone who's hands on with their team and can proactively lead from the front. This is both a B-B and B-C operation and as well as managing the in-house operation, you will also be managing and reviewing multiple suppliers. Key responsibilities include: Manage billing, payments and collections processes to achieve business targets for revenue and cash Lead the Customer Revenue and Collections operation providing a visible leadership presence in the Front Line teams to inspire and motivate excellent performance Actively review customer complaints and feedback to identify opportunities to improve customer service Manage the development and implementation of initiatives to improve customer satisfaction and achieve world-class service Create and maintain a succession plan to ensure key employees are developed and retained Prepare business cases to obtain approval for process/service improvement initiatives Manage third party contractor performance to achieve service and cost targets In terms of who we are looking for, you will be an experienced Operations Manager with a background in Collections, Billing and Payments ideally with both B-B and B-C experience. You'll have managed budgets, delivered improvement programmes and be an inspiring people manager. You'll have an understanding of diallers and contact centre technology and be a confident user of the Microsoft office suite of products. Experience of supplier management is also highly desirable. A background within the utilities sector would be advantageous but isn't an essential. Cambridgeshire.
Skills

 Required Skills   Skills not specified

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