Job Title   Customer Services Team Manager - Business to Business
Reference Number   SSID-AAZDKW
 Start Date   0 week(s)
Location  
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   0.00 ()  per annum
Category   Telebusiness
Detailed Description   Team Manager - Business to Business To 27,700 + Benefits Our client is a market leader within their sector and provide Financial and Consultancy Services to their Client base. They're looking for an experienced b2b Team Manager/Leader with both back and front office experience to join their Customer Services department to head a team of CSR's in the Corporate Client Services area. The role holder will be a really exceptional people manager who will lead by example and develop the potential & ability of the agents within their team. You will have great communication skills and build relationships across both the front and back office. We're looking for someone with a proactive mindset, the role holder will look for opportunities to develop the overall Customer Experience and will be able to lead and deliver change programmes/processes. In terms of experience, we're looking for a talented Team Manager/Leader who has managed a Corporate area that is a mix of administration, email and telephony. You'll have worked within a b2b operation, dealing either with Client Corporations or High Net Worth individuals. While experience within Financial Services would be advantageous, a background of working in a Compliance driven operation is an essential. Tonbridge and Malling area.
Skills

 Required Skills   Skills not specified

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