Our Client is an award winning Financial Services organisation delivering a
range of services to both the public and private sector.
This is a new opportunity for a talented contact centre professional to lead
operations within the company's award winning customer services division. The
successful applicant will head up a multichannel inbound contact centre,
ensuring smooth running of day to day operations, managing resources
effectively and ensuring that the highest levels of customer support and
excellence are adhered to, whilst meeting key performance and operational
targets for the unit.
The role will work closely with senior management across operational
requirements and will drive change and transformation for the centre; ensuring
a highly effective multichannel service for consumers and ensuring the very
highest standards in customer experience.
The successful applicant will have a current background within operational
management within a multichannel customer services contact centre (including
Email / Telephone / Webchat / Social and Mail), gained within financial
services or an equivalent regulated sector.