Job Title   Customer Service Operations Manager
Reference Number   DDES-BB2HXS
 Start Date   0 week(s)
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   48,000.00 ()  per annum
Category   Telebusiness
Detailed Description   Our Client is an award winning Financial Services organisation delivering a range of services to both the public and private sector.

This is a new opportunity for a talented contact centre professional to lead operations within the company's award winning customer services division. The successful applicant will head up a multichannel inbound contact centre, ensuring smooth running of day to day operations, managing resources effectively and ensuring that the highest levels of customer support and excellence are adhered to, whilst meeting key performance and operational targets for the unit.

The role will work closely with senior management across operational requirements and will drive change and transformation for the centre; ensuring a highly effective multichannel service for consumers and ensuring the very highest standards in customer experience.

The successful applicant will have a current background within operational management within a multichannel customer services contact centre (including Email / Telephone / Webchat / Social and Mail), gained within financial services or an equivalent regulated sector.


 Required Skills   Skills not specified

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