Job Title   Resource Planning Analyst
Reference Number   SSID-A9VDBW
 Start Date   0 week(s)
Location  
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   0.00 ()  per annum
Category   Telebusiness
Detailed Description   Resource Planning Analyst To 25000 Basic Our client is a leading International Contact Centre Outsourcer with multiple sites in the UK. Working at their Peterborough site, the role holder will take responsibility for the daily, weekly and monthly reporting that goes to their Client. They will also provide a detailed forecast of the number of people needed in the operation on both a short and long term basis as well as provide analysis and insight into the results coming from the contact centre. The Resource Planning Analyst will be the key point of contact for all things related to resources, analysis and WFM matters and as such this is an important role within the operation. In terms of who we are looking for, you'll be an experienced Resource Planner from a Contact Centre background and familiar with WFM tools. You'll have good experience of producing reports and have a strong understanding of contact centre data and how to interpret it. A knowledge of contact centre regulatory and compliance requirements is highly desirable! Peterborough.
Skills

 Required Skills   Skills not specified

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